Reporting Period: January 2024

Introduction

In this Accessibility for Ontarians with Disabilities Act (AODA) Accessibility Compliance Report, Global Warranty highlights its continuous dedication to cultivating an inclusive and accessible workplace environment. Throughout the reporting period, the company outlines its efforts to comply with AODA standards, underscoring its commitment to fostering an environment that addresses the needs of all individuals, including those with disabilities. Emphasizing their dedication, Global Warranty expresses a firm commitment to making reasonable efforts in ensuring that all communications are accessible to everyone.

Organizational Overview

Global Warranty is dedicated to maintaining a workplace that values diversity and ensures equal access for all employees, visitors, and stakeholders. Our commitment to accessibility aligns with the principles outlined in the AODA to create an inclusive and barrier-free environment.

Accessible Customer Service

Global Warranty continues to uphold accessible customer service practices. We have implemented and communicated policies and procedures to ensure that our employees receive training in delivering service that is accessible to all individuals, including those with disabilities. Our commitment extends to adhering to the AODA Customer Service Standard, covering assistive devices, communication, service animals, support persons, notification of temporary disruptions, staff training, and a feedback process. These provisions are readily available upon request, demonstrating our dedication to ongoing compliance.

Information and Communications

Global Warranty is dedicated to ensuring that information and communications are accessible to all employees. This commitment involves providing accessible formats and communication supports upon request and ensuring that electronic documents and communications comply with AODA standards. In alignment with Global Warranty’s dedication to meeting the communication needs of people with disabilities, we will consult with individuals to determine their specific information and communication requirements. Upon request, Global Warranty will provide information in an accessible format or with communication supports, taking into account the individual’s disability.

Employment Practices

Global Warranty is dedicated to accessible employment practices, ensuring equal opportunities for success throughout the entire employment lifecycle, from recruitment to ongoing career development, for employees with disabilities. Upholding fair and accessible employment practices, we accommodate individuals with disabilities during recruitment, assessment processes, and employment. Our commitment extends to developing individual accommodation plans and return-to-work policies for employees who have been absent due to a disability. Additionally, we provide customized emergency information for employees with disabilities and ensure their accessibility needs are taken into consideration in performance management, career development, and redeployment processes.

Built Environment

Global Warranty is fortunate to be located in a heritage building in Downtown London. Our head office is not open to the public. While the building has been updated, many of the original features have been restored in accordance with the Ontario Heritage Foundation guidelines.

Training Initiatives

Employees are now required to undergo mandatory training sessions aimed at enhancing awareness and comprehension of accessibility standards and practices. These sessions encompass topics outlined in the AODA Integrated Accessibility Standards Regulations and the Human Rights Code, addressing areas such as delivering accessible customer service, accommodating individuals with disabilities, and promoting an inclusive workplace culture.

Global Warranty is committed to providing comprehensive training to employees regarding Ontario’s accessibility laws and the Human Rights Code, specifically tailored to the responsibilities of each individual. Ontario-based staff members will receive this training within ninety days of joining the company, covering a broad overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the specific requirements of the customer service standards.

Feedback Mechanism

We have established a feedback mechanism to receive comments, suggestions, or concerns regarding accessibility in the workplace. Employees are encouraged to provide feedback in person, by telephone, in writing, or through electronic means.

Feedback may be provided to: VP of Operations, Sarina Dolch at sdolch@globalwarranty.com.

Next Steps

Global Warranty remains committed to continuous improvement in accessibility. Our plan includes ongoing training, regular reviews of policies and procedures, and consultation with employees to identify and address new accessibility barriers.

Conclusion

This report reflects Global Warranty’s dedication to achieving and maintaining AODA compliance. We will continue to foster an inclusive and accessible workplace environment for all employees.

Contact Information

For further information or to provide feedback on our accessibility initiatives, please contact:

Client Services Concierge
csc@globalwarranty.com
Toll Free Number: 1-800-265-1519

This report will be reviewed and updated annually to reflect ongoing efforts towards AODA accessibility compliance.